Warranty

Vaping Products and our Warranty

Below is a comprehensive guide to the warranties that we provide for each product group we sell.

Chargers, batteries, voltage mods and wall plugs.

These goods are provided to the customer with  a 28 day guarantee. The products are sold with a general life expectancy of between 3-6 months.

Any claim will not affect your statutory rights. This guarantee covers: manufacturer defects and will cover: repairs or replacements if the product is found to be faulty or deemed to be beyond repair. If it is believed the customer has damaged or tampered with the product in any way, we reserve the right to refuse a refund or return.

Mechanical mods

An automatic 28 days manufacturer’s guarantee is provided with all mechanical mods. Please note that we recommend mechanical mods for experienced users only. The Vapes therefore, accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Please note: the incorrect building of mechanical mods can be responsible for causing personal injury and / or damage to your equipment. Therefore, The Vapes can accept no responsibility for the damage or any injury caused.

E-liquids and drip tips

Sadly, no warranty can provided on these items due to hygiene and health and safety reasons. This may be reconsidered if  we determine that the item you received was incorrect or if there are other justifiable circumstances.

Atomisers

We sell these with a 'dead on arrival' warranty. The customer must therefore contact The Vapes within 24 hours of receiving their order for the warranty to be applicable. Contacting us after this period expires means that we cannot offer any type of refund or return. Please remember these terms also applies to multi-buys.

Accessories

Vaping accessories are supplied with a full 28 days manufacturer’s guarantee.

Other General Information

General scratches and discoloration due to regular use will be considered normal wear and tear, which, is not covered by any type of warranty.